NGX - Natural Gas Exchange: Electronic Trading in Physical and Swap Contracts of Natural Gas

ABOUT NGX MARKET OPERATIONS

Help Desk Information:

Phone	403.974.HELP (4357)
Hours of Operation	Monday- Friday: 06:30 - 16:30 (Mountain Time)
	Saturday-Sunday: 08:30 - 12:30 (Mountain Time)
E-mail:	Ops@ngx.com

Greg Abbott	Manager, Operations	403.974.1701

Dave Roberts	Operations Coordinator	403.974.1796

Rick Campion	Market Operator/Systems Support Analyst	403.974.1731

John Williams	Market Operator/Systems Support Analyst	403.974.4363

Gord Sherlock	Market Operator/Systems Support Analyst	403.974.1714

Mike Simms	Market Operator/Systems Support Analyst	403.974.1736

Wendell Johnson	Market Operator/Systems Support Analyst	403.974.1783

Justin Parris	Market Operator/Systems Support Analyst	403.974.1759

Amanda Orr	Market Operator/Systems Support Analyst	403.974.4302

Mandy Brown	Market Operator/Systems Support Analyst	403.974.4301

Shane Casey	Project Manager	403.974.1710

Jason Nickel	Network Administrator	403.974.1750

The NGX Market Operations team provides NGX clients with customer service and support for every issue from forgetting your NGX Trading System password to installing a new computer monitor to getting a verbal update over the phone on the current Bid and Offer. Market Operations staffs a telephone help desk which customers can contact with any type of issue relating to NGX at any time during the NGX trading hours.

Market Operations handles all nominations of natural gas for each trading hub provided on the NGX Trading System. Each client’s positions are reviewed and confirmed daily by a market operator, and then nominated or submitted to the appropriate pipeline for delivery. A client can use the extensive reporting available in the NGX Trading System or on our website, or contact the Help Desk with any questions regarding their natural gas trading balance.

Market Operations will also provide IT and technical support for each client. Each Market Operator is extensively trained to provide technical support for multiple operating systems, applications, hardware and connection methods to ensure seamless and reliable functionality of the NGX Trading System.

Market Operations also provides a market agency service which allows the client to contact the Help Desk during the trading day and use them as a proxy to conduct natural gas trading on the NGX Trading System using their trading account.

Please contact the NGX Operations group at 403.974.4357 regarding any of these or other NGX issues.

|